What do I do if there is a problem with my order?

Our Customer Care Team are here to help with any problems at info@kaluki.co.uk

What countries do you ship to?

We ship to the follow countries: UK, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Monaco, Austria, Denmark, Finland, Sweden, Greece, Malta, Poland, Cyprus, Israel, Norway, Switzerland, USA, Iceland, Canada, Luxembourg.

Can I add an item to my order after I have placed my order?

Unfortunately not, you will need to place a separate order for anything else that you want to buy.

Why have you cancelled my order?

Please contact our customer care team at: info@kaluki.co.uk

What is your returns policy for internet purchases?

You can return unworn internet purchases via post within 28 days of receiving your item. Please note, we are unable to accept back unsuitable items via post after this time. This does not affect your Statutory Rights.

I didn't get a returns form, how do I return my item?

You should have received a returns form with your order. If not, please email our customer care team at info@kaluki.co.uk

I returned my order, how long will my refund take?

Please allow up to 5-7 working days for your refund to reach you.

How do I find out the sizes of products?

Please view our size guide for size guidance.

How do I contact you?

Please email us at info@kaluki.co.uk